We offer serveral support packages (also called Support Service Level Agreements). We have 3 levels of support besides our standard support which can be put into a contract to ensure support for your server/services which require fast response when problems arise. Below you will find a comparison of our offered packages.
These packages apply to the following:
When support is carried out outside of contract boundries we may charge extra fees depending on the problem and the cause.
* Software support: It is not possible to fix all types of software issues. However our engineers can handle generic issues such as misconfigurations and lost of access to your server. Software isn't part of any support package. If you would like some extra support on configuration/software basis, please take a look at our Managed Server Services.