24/7 Support

Support

* The information provided below applies to standard support. If you have a contract/SLA the support boundaries may differ.


NFOrce Internet Services offers standard support on hardware and network connectivity 24/7. We encourage our clients to contact us on our support address, as this is the fastest way we respond.


If you have issues with your dedicated server, or virtual service provided by NFOrce Internet Services we ask of you to provide us with all available details, so we can investigate the matter and resolve the issue as fast as possible.


Support Boundaries

NFOrce Internet Services does not offer support on software related issues such as websites (PHP, CGI, HTML and other webrelated problems), server software and own written code. However if such problem occurs and we know how to fix it we will of course try to help you the best way we can to guide you possibly to your own solution.


NFOrce Internet Services does not offer support for YOUR clients. As we are responsible for the physical server, or virtual service provided by NFOrce Internet Services You are solely responsible for your own clients and the operation of their services provided by you to them. We are not a servicedesk for YOUR clients and we will only provide support to you as our client.